We asked high-growth jewellery brand Annoushka and Tryzens, one of the leading Salesforce systems integrators, about their experience integrating the Harper SfCC cartridge.
Raffaella Cara
Digital Director at Annoushka
“By leveraging a pre-built integration and working with our digital commerce partner Tryzens, we were able to have Harper up and running in a fraction of the time & cost. We’ve already had some amazing feedback from our customers on the service and it’s really helped us create an experience offline that parallels those that we can create in-store”
How is the Harper option integrated?
Fuse, the consultancy-led integrations arm of Tryzens, supported Harper with the build of the Salesforce Cartridge. As a long-term Salesforce partner, we followed the Salesforce coding standards to ensure it is compliant with the ecosystem.
The cartridge's functionality is to add the Harper option as a button to the cart page and as a delivery option. It’s integrated via the Harper API which is REST based and supports JSON. Harper also has a helpful Postman collection which helps with implementation.
How long does it take to integrate?
The end-to-end integration usually takes between 15-18 days. When the Tryzens team integrated the cartridge with Annoushka’s ecommerce platform, it took 24 days – this was mainly because the retailer has a bespoke OMS built within SFCC, so we had to connect the cartridge to their OMS too. The front-end messaging depends on the clients’ requirements but for Annoushka it took about 1 day to add an explainer page, a line on the product page and messaging to the size guide.
What was the most challenging aspect of the integration?
Every Salesforce configuration is unique so, as with any SFCC integration, the most challenging aspect is aligning the service with existing systems, and in Annoushka’s case this was their OMS. Harper allocated a resource for the project and worked with us to understand the process and ensure a smooth integration. They were communicative and made adjustments to the API to support the brand requirements.
How was it working with Harper?
The Harper team was responsive, knowledgeable, and available to answer any questions we had with the integration. They took us through the entire journey and identified all key points for the integration. A resource was allocated to work with us to get any necessary credentials and they also supported end-to-end testing. Overall, we were really happy with the whole process and the resulting impact the integration has had on our client and the amazing experiences they are implementing for their customers.
How did the implementation look like
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