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The most
convenient way to shop your favourite brands at home

Shop with confidence with harper.

The convenience of shopping online with the experience of shopping in-store

Build your basket

01

Try on a selection of pieces just like you would in-store. Only pay for what you keep — we'll take the rest away.

Choose a selection of pieces to try-on, just like you would in-store. Payment is taken only for the pieces you decide to keep.

Available on selected brand sites.

Choose convenient time

02

Try on a selection of pieces just like you would in-store. Only pay for what you keep — we'll take the rest away.

Choose a convenient 1hr delivery window. Shop on your schedule with times from 9am to 9pm, 7 days a week.  

Shop with confidence with harper.

Delivering the convenience of shopping online with the experience of shopping in-store

Build your basket.

01

Choose a selection of pieces to try-on, just like you would in-store. Payment is taken only for the pieces you decide to keep. Available on selected brand sites.

Choose convenient time.

02

Choose a convenient 1hr delivery window. Shop on your schedule with times from 9am to 9pm, 7 days a week.  

Try at home.

Try at home with your existing wardrobe or order to your hotel or office for those last-minute plans.

To-the-door

Your Style Concierge will deliver your pieces and return later to take payment and collect any unwanted items.

OR

Through-the-door

Your Style Concierge will unpack your pieces and help with styling advice and product information.
03

Purchase what you keep.

Once you've made your decisions, your Style Concierge will take payment for the pieces you keep and take any unwanted items off your hands.

04

The convenience of online with the experience of in-store.

No upfront payment

Shop freely and try a selection of styles and sizes without paying upfront and waiting for refunds.

Hassle-free returns

No more post office queues - your Style Concierge will take anything you don't want off your hands.

Nominated 1-hour windows

Shop on your schedule with times available from 9am to 9pm, 7 days a week.

Optional styling advice

Receive a trusted second opinion from Harper's brand-trained Style Concierges (select service at checkout)

Carbon neutral delivery

Shop consciously with a carbon neutral service that helps you find pieces you'll love for years. Learn more

Loved by customers...

Join thousands of happy customers now shopping with the highest-rated last mile service on Trustpilot.

"My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy."

Hugo J

"This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way . Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!"

Cher V

"Pleasant, helpful concierge. Love the delivery service as it allows me: - to try on styles at home & quickly - to pay for what I buy rather than have to get refunds - to not have to package up & go to a pick up spot, then check it gets back to the warehouse etc - to involve my husband in what I’m considering"

Rose W

"Harper is honestly the best thing since sliced bread. I worked long hours and having a charming, personalised shopping experience at the weekend is a superb pick me up. The assistants are helpful, funny and such a pleasure to interact with. I love love love this service!"

Vibha J

"This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use."

Paola B

"Brilliant shopping experience without having to leave the comfort of my own home! Great to be able to have a one hour delivery slot, to try items on at home and to have items that were unsuitable returned and to be charged only for items I decided to keep! No annoying returns to deal with or waiting for refunds!"

Chantal H

"This is the first time I have used a concierge shopping service and having used Harper. I would definitely use them again. I love the fact that somebody comes to your house, will give you advice when asked and that one doesn’t have to pay up front for items that one knows will be sent back such as ordering in two sizes etc. Brilliant idea and excellent service."

Louise J

"Using Harper to bring a handful of clothes to you door makes it so easy to try different sizes at home and only pay for the ones that fit or suit you. Good time slots and availability. Also so much better to style with what you have already rather than what you happen to have on. I’ve used them now for Victoria Beckham and Me+Em and hope they take on more brands."

Jessica V

"Great experience - I picked several items, in a few different sizes, and was able to pick a convenient date and time to try-on at home. The time was set in a 1 hour slot so no waiting around/ uncertainty on what time the items would arrive. The dresses were well packaged and it was great to try on and home with various shoes and accessories."

Mariya T

"First time using Harper Concierge, it’s a brilliant service. The ability to buy online, have someone bring them to your door, wait for you to try them on and give friendly honest advice."

Sarah H

"Excellent convenience service. You can order items in different sides to try at home and style with your own clothes to be sure you will wear them. Just decide what to keep and return unwanted items to your concierge."

James G

"I’ve used before and was very impressed. Natasha brought all my clothes to my door, I tried multiple sizes and items on and was able to try them on with items from my existing wardrobe. I felt very certain about my purchases and confident I would not need to return them. Will definitely use again."

Tereza M

"Such an efficient and helpful solution when trying to select among online purchases. I opted for concierge assistance during my appointment, which eased my decision-making. Since I knew what was coming, I was able to prepare a couple of wardrobe items and styling accessories and quickly try on with them as well."

Katherine G

"Another successful shopping experience. From booking your slot to paying it’s a great hassle free experience. It takes all of the indecision out of online shopping. Not sure of your size order a choice of sizes and Harper will deal with your returns for you. Can not recommend this service enough."

Sara L

"My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy."

Hugo J

"This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way . Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!"

Cher V

"This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use."

Paola B
“I think I’ve seen the future of shopping...”

Lisa Armstrong

Fashion Director, The Telegraph

Frequently Asked Questions

Who will deliver my pieces?

Your pieces will be delivered by a member of our expert team of Style Concierges. Our Style Concierges are background checked and employed by Harper and trained alongside our brand partners to provide Harper’s signature service. They are experts in service and will make your experience smooth and stress-free.

How long do I have to try my pieces?

Your Style Concierge will arrive within your chosen one-hour window. You will have 40 minutes from the time of delivery to make your decisions. The average time spent inside a fitting room is 14 minutes so we find 40 minutes is a comfortable amount of time for most shoppers.

Is there any obligation to purchase?

No, there is no obligation to purchase. Our role is to make it easy for you to find the pieces you love, and return the ones you don't. We want you to feel confident and comfortable in your choices, without any pressure to buy. Plus, our Concierges are rewarded based on delivering excellent service, so you can trust that they have your best interests at heart.

Does the Style Concierge come into my home?

This depends on whether you choose a “to-the-door” or “through-the-door” service at checkout: 

  • Through-the-door: Your Style Concierge will accompany you to provide styling advice and assistance. Your Style Concierge typically waits in a different room whilst you try your pieces on and is on hand to offer a second opinion and suggestions when you need it.
  • To-the-door: Your Style Concierge will drop your pieces off and return after 40 minutes to take payment and collect any unwanted pieces. During this time they will be serving other customers locally.
When do I pay?

Payment is taken only for the pieces you decide to keep at the end of your appointment. We use a mobile iZettle card reader to process payments and can accept most cards and contactless payments. Payment is taken via a mobile iZettle card reader which accepts most cards and contactless payments. Learn more about accepted payment methods here

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Carbon-neutral
last mile

Our services are consciously designed with the environment in mind. Anything we can't remove ourselves, we offset in partnership with Ecologi.

Read More
478.44t
of carbon reduction. Live tracker