Try before you buy

Shopping as it should be.

Discover your perfect pieces with Harper’s elevated try at home shopping services.

Try for 5

Try at home and make any returns within 5 days.
Payment only taken for what you keep.

Try before you buy

No upfront payment

Shop credit-free

No hidden fees

Explore styles & sizes

Try with your wardrobe

Hassle-free returns

No waiting for refunds
Step 01

Choose your pieces.

Select the Try Before You Buy button on the cart page and choose your preferred delivery method.

Step 02

Try on
at home.

You will have 5 days from the day you receive your pieces to try at home and decide which pieces to keep.

Step 03

Make any returns.

Make any returns within 5 days by following the retailer's returns process (see confirmation email).

Step 04

Payment taken.

Payment will be automatically taken only for the pieces you decided to keep. No more waiting for refunds!

Only pay for what you keep, no hidden fees.

With Try for 5, you’ll only be charged for the items you choose to keep. No hidden costs, no credit and no surprises. Our secure payment process keeps your details safe, giving you the freedom to enjoy trying on your pieces with complete peace of mind.

Delivery & Experience

When will my items arrive?

Your items will be delivered according to the shipping option you selected at checkout. Delivery details will also be confirmed in your confirmation email.

When does the try on period start?

Your try on period starts the day after you receive your complete order. You will be notified via email at this point.

How long do I have to try on my pieces?

The length of your try on period is determined by the brand and this is clearly shown on the checkout. During this period, you must try on your pieces and return any unwanted items. Do not remove any labels or wear the pieces beyond trying them on.

How many pieces can I try on?

The number of pieces you can try on depends on the brand’s specific policy, which will be clearly displayed during checkout. While some brands may have limits, we encourage you to try on multiple sizes and styles to find what works best for you. Whether you’re exploring a few key pieces or refreshing your wardrobe, feel free to select items that help you make the most of your try-on experience.

Payment & Refunds

When will I be charged and what for?

You will only pay for the shipping fee upfront. At the end of the try on period, we will charge your card for the pieces you decide to keep (those that have not been returned within the period). For returns made after the try on period, we will issue a refund once the items have been checked in at the warehouse. We will provide reminders throughout your try on period.

What payment methods are accepted?

Harper accepts major credit cards and debit cards including Visa, Mastercard and American Express.

Are there any additional fees?

No, you will only pay a shipping fee upfront. After your try on period, you will be charged for the pieces that you decided to keep (those that have not been returned). There are no additional or hidden fees.

Will using the service affect my credit score?

No, using our service will not impact your credit score. There is no issuing of credit.

Returns & Exchanges

How do I return any unwanted pieces?

To make a return, please follow the brand's standard returns process as communicated in the confirmation emails. Please ensure that any returned pieces have the label, are undamaged, and are unsoiled. Otherwise, they will not be accepted and you will be charged.

Do I need to send my returns during the try on period?

Yes, any unwanted pieces need to be returned during the try on period. These returns do not necessarily need to be received by the warehouse during this period, but they must be sent off within this time frame. We will charge your card for the pieces kept at the end of the period (the pieces that were not returned).

Can I make a return after the try on period?

You must follow the brand's standard returns and refund policy. Please check their website for the returns window and refund policy.

Are there any fees for late returns?

There are no fees for late returns. However, you will be charged for any items not returned within the try on period. Refunds for returns made after the try on period may take several days to process.

Stress-free shopping.

Harper's Try Before You Buy service is the top-rated payments service on Trustpilot.

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This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way. Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!

Cher V

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

Pleasant, enjoyable service. I love using Harper as it allows me to try on styles at home, to pay for what I keep rather than have to get refunds, to not have to package up & go to a pick-up spot and involve my husband in what I’m considering.

Rose W

Harper is honestly the best thing since sliced bread. I worked long hours and having a charming, personalised shopping experience at the weekend is a superb pick me up. The assistants are helpful, funny and such a pleasure to interact with. I love love love this service!

Vibha J

This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use.

Paola B

Brilliant shopping experience without having to leave the comfort of my own home! Great to be able to have a one hour delivery slot, to try items on at home and to have items that were unsuitable returned and to be charged only for items I decided to keep! No annoying returns to deal with or waiting for refunds!

Chantal H

This is the first time I have used a concierge shopping service and having used Harper. I would definitely use them again. I love the fact that somebody comes to your house, will give you advice when asked and that one doesn’t have to pay up front for items that one knows will be sent back such as ordering in two sizes etc. Brilliant idea and excellent service.

Louise J

Using Harper to bring a handful of clothes to you door makes it so easy to try different sizes at home and only pay for the ones that fit or suit you. Good time slots and availability. Also so much better to style with what you have already rather than what you happen to have on. I’ve used them now for Victoria Beckham and Me+Em and hope they take on more brands.

Jessica V

Great experience – I picked several items, in a few different sizes, and was able to pick a convenient date and time to try-on at home. The time was set in a 1 hour slot so no waiting around/ uncertainty on what time the items would arrive. The dresses were well packaged and it was great to try on and home with various shoes and accessories.

Mariya T

First time using Harper Concierge, it’s a brilliant service. The ability to buy online, have someone bring them to your door, wait for you to try them on and give friendly honest advice.

Sarah H

Excellent convenience service. You can order items in different sides to try at home and style with your own clothes to be sure you will wear them. Just decide what to keep and return unwanted items to your concierge.

James G

I’ve used before and was very impressed. Natasha brought all my clothes to my door, I tried multiple sizes and items on and was able to try them on with items from my existing wardrobe. I felt very certain about my purchases and confident I would not need to return them. Will definitely use again.

Tereza M

Such an efficient and helpful solution when trying to select among online purchases. I opted for concierge assistance during my appointment, which eased my decision-making. Since I knew what was coming, I was able to prepare a couple of wardrobe items and styling accessories and quickly try on with them as well.

Katherine G

Another successful shopping experience. From booking your slot to paying it’s a great hassle free experience. It takes all of the indecision out of online shopping. Not sure of your size order a choice of sizes and Harper will deal with your returns for you. Can not recommend this service enough.

Sara L

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