Try before you buy

Shopping as it should be.

Discover your perfect pieces with Harper’s elevated try at home shopping services.

Concierge

The most convenient way to shop your favourite brands online.

Try before you buy

No upfront payment

1-hour delivery slots

Shop on your schedule

Effortless returns

 Handled for you

Styling & Alterations

Optional add-on services
Step 01

Choose your pieces.

Select the Try Before You Buy button on the cart page and choose a convenient 1-hour delivery slot.

Step 02

Personalise service.

Select Styling Assistance if you would like an expert second opinion or unselect if you would prefer to try on alone.

Step 03

Try on
at home.

Your items will be hand-delivered and you will be given 40 minutes to try-on and decide which pieces to keep.

Step 04

Effortless returns.

Your Style Concierge will take payment for the pieces you keep and take care of any returns for you.

An experience tailored to you.

Select the Styling Assistance option if you'd like your Style Concierge to be on-hand to provide expert styling advice and even alterations if needed.

Prefer to try on alone? Unselect the option and your Style Concierge will return after 40 minutes to take payment and collect any returns.

Experience

Who will deliver my pieces?

Your pieces will be delivered by a member of our expert team of Style Concierges. Our Style Concierges are background-checked, employed by Harper, and trained alongside our brand partners to provide Harper’s signature service. They are service experts and will make your experience smooth and stress-free.

How long do I have to try my pieces?

Your Style Concierge will arrive within your chosen one-hour window. You will have 40 minutes from the time of delivery to make your decision. The average time spent inside a fitting room is 14 minutes so we find 40 minutes is a comfortable amount of time for most shoppers.

Does the Style Concierge come into my home?

This depends on whether you opt-in for ‘Style Assistance’ at checkout: 

  • Opt-in for Style Assistance: Your Style Concierge will accompany you to provide styling advice and assistance. Your Style Concierge typically waits in a different room whilst you try your pieces on and is on hand to offer a second opinion and suggestions when you need it.
  • Opt-out for Style Assistance: Your Style Concierge will drop your pieces off and return after 40 minutes to take payment and collect any unwanted pieces. During this time they will be serving other customers locally.
How many pieces can I try on?

For the most part, there is no lower or upper limit to how many pieces you can try on with Harper, although some brand-specific restrictions apply. Some customers will try on just a couple of pieces to figure out their sizing. Others will try on upwards of 20 pieces as part of a seasonal wardrobe refresh. Feel free to try on as many pieces as you need to figure out your sizing and find the styles that work best for you.

Where is this service available?

We currently serve all 32 London boroughs and will be announcing further locations in the near future.

If you're outside of Greater London, why not check out our Try for 5 service, which operates across the UK.

Can I amend my appointment?

We understand that plans can change and things come up unexpectedly. You can reschedule your appointment up to midday on the last business day before your scheduled time. To make changes, please contact Harper's customer service team by emailing service@harperconcierge.com or calling 0333 939 8123. We're here to help ensure your experience is as smooth and convenient as possible.

Payment & Refunds

Is there any obligation to purchase?

No, there is no obligation to purchase. Our role is to make it easy for you to find the pieces you love, and return the ones you don't. We want you to feel confident and comfortable in your choices, without any pressure to buy. Plus, our Style Concierge are rewarded based on delivering excellent service, so you can trust that they have your best interests at heart.

Can I return an item after the appointment?

While we hope you find pieces you love during your appointment, you are still entitled to the brand’s return policy afterwards. If needed, please refer to the brand’s website for details on how to make a return in line with their standard policy.

When do I pay?

Payment is taken only for the pieces you decide to keep at the end of your appointment. We use a mobile iZettle card reader to process payments and can accept most cards and contactless payments. Learn more about accepted payment methods here.

How much does the service cost?

The majority of the cost of the service is covered by the retailer to help you find the pieces you love. Some retailers may charge a small service fee to help cover the cost of the service, but most customers find that the time saved finding the pieces they love without dealing with returns is well worth it. If a fee applies, it will be clearly shown at checkout, so there are no surprises.

5-star service guaranteed.

Harper's Concierge Service is the top-rated delivery service on Trustpilot.

This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

This was my first time shopping the brand so it was great to be able to use the Try Before You Buy service. This allowed me to order a few items without laying out all the money and seeking refunds for returns. A great way to discover the brand and I am very happy with my new items. Great idea I will definitely be using again.

James P

I used the Try Before You Buy service and it was quite brilliant. I ordered more items than I usually do and ended up purchasing three items that I loved. I had five days to make my decision which was more than enough time. So easy and saves having to wait for a refund. I just wish every brand offered this.

Stephanie S

This is the future of shopping! An immaculate and faultless service: the choice of different sizes and colours to try at home with own wardrobe and only pay for what we keep, returns gone straight way. Delivered on time , completely hassle free by a super friendly and competent concierge. It’s a total winner!

Cher V

My concierge was lovely and efficient, texting me to say when she was coming, then processing payment and giving great fashion insights all at a social distance. By trying on pieces at home, you don't need to guess if that top works with your jeans as well as your trousers - you can try it. And there are no queues at the post office for returns. An excellent service: time efficient, caring, and easy.

Hugo J

Pleasant, enjoyable service. I love using Harper as it allows me to try on styles at home, to pay for what I keep rather than have to get refunds, to not have to package up & go to a pick-up spot and involve my husband in what I’m considering.

Rose W

Harper is honestly the best thing since sliced bread. I worked long hours and having a charming, personalised shopping experience at the weekend is a superb pick me up. The assistants are helpful, funny and such a pleasure to interact with. I love love love this service!

Vibha J

This was my first time using Harper and I am so impressed. I was able to order and try on so much more than I normally would which enabled me to order multiple sizes and have the opportunity to try different styles. My concierge arrived on time, she was super professional and friendly, the clothes were well presented and I didn’t feel any pressure to make purchases. I would just love for Harper to represent more of the brands that I regularly use.

Paola B

Brilliant shopping experience without having to leave the comfort of my own home! Great to be able to have a one hour delivery slot, to try items on at home and to have items that were unsuitable returned and to be charged only for items I decided to keep! No annoying returns to deal with or waiting for refunds!

Chantal H

This is the first time I have used a concierge shopping service and having used Harper. I would definitely use them again. I love the fact that somebody comes to your house, will give you advice when asked and that one doesn’t have to pay up front for items that one knows will be sent back such as ordering in two sizes etc. Brilliant idea and excellent service.

Louise J

Using Harper to bring a handful of clothes to you door makes it so easy to try different sizes at home and only pay for the ones that fit or suit you. Good time slots and availability. Also so much better to style with what you have already rather than what you happen to have on. I’ve used them now for Victoria Beckham and Me+Em and hope they take on more brands.

Jessica V

Great experience – I picked several items, in a few different sizes, and was able to pick a convenient date and time to try-on at home. The time was set in a 1 hour slot so no waiting around/ uncertainty on what time the items would arrive. The dresses were well packaged and it was great to try on and home with various shoes and accessories.

Mariya T

First time using Harper Concierge, it’s a brilliant service. The ability to buy online, have someone bring them to your door, wait for you to try them on and give friendly honest advice.

Sarah H

Excellent convenience service. You can order items in different sides to try at home and style with your own clothes to be sure you will wear them. Just decide what to keep and return unwanted items to your concierge.

James G

I’ve used before and was very impressed. Natasha brought all my clothes to my door, I tried multiple sizes and items on and was able to try them on with items from my existing wardrobe. I felt very certain about my purchases and confident I would not need to return them. Will definitely use again.

Tereza M

Such an efficient and helpful solution when trying to select among online purchases. I opted for concierge assistance during my appointment, which eased my decision-making. Since I knew what was coming, I was able to prepare a couple of wardrobe items and styling accessories and quickly try on with them as well.

Katherine G

Another successful shopping experience. From booking your slot to paying it’s a great hassle free experience. It takes all of the indecision out of online shopping. Not sure of your size order a choice of sizes and Harper will deal with your returns for you. Can not recommend this service enough.

Sara L

Be the first to know

Enter your email to be the first to hear about new brands offering the Harper service.

Retailer?

Learn how customer-obsessed retailers use Harper to delight customers and drive growth.