Concierge
The most convenient way to shop your favourite brands online.
Try before you buy
1-hour delivery slots
Effortless returns
Styling & Alterations
Choose your pieces.
Select the Try Before You Buy button on the cart page and choose a convenient 1-hour delivery slot.
Personalise service.
Select Styling Assistance if you would like an expert second opinion or unselect if you would prefer to try on alone.
Try on
at home.
Your items will be hand-delivered and you will be given 40 minutes to try-on and decide which pieces to keep.
Effortless returns.
Your Style Concierge will take payment for the pieces you keep and take care of any returns for you.
An experience tailored to you.
Select the Styling Assistance option if you'd like your Style Concierge to be on-hand to provide expert styling advice and even alterations if needed.
Prefer to try on alone? Unselect the option and your Style Concierge will return after 40 minutes to take payment and collect any returns.


Experience
Your pieces will be delivered by a member of our expert team of Style Concierges. Our Style Concierges are background-checked, employed by Harper, and trained alongside our brand partners to provide Harper’s signature service. They are service experts and will make your experience smooth and stress-free.
Your Style Concierge will arrive within your chosen one-hour window. You will have 40 minutes from the time of delivery to make your decision. The average time spent inside a fitting room is 14 minutes so we find 40 minutes is a comfortable amount of time for most shoppers.
This depends on whether you opt-in for ‘Style Assistance’ at checkout:
- Opt-in for Style Assistance: Your Style Concierge will accompany you to provide styling advice and assistance. Your Style Concierge typically waits in a different room whilst you try your pieces on and is on hand to offer a second opinion and suggestions when you need it.
- Opt-out for Style Assistance: Your Style Concierge will drop your pieces off and return after 40 minutes to take payment and collect any unwanted pieces. During this time they will be serving other customers locally.
For the most part, there is no lower or upper limit to how many pieces you can try on with Harper, although some brand-specific restrictions apply. Some customers will try on just a couple of pieces to figure out their sizing. Others will try on upwards of 20 pieces as part of a seasonal wardrobe refresh. Feel free to try on as many pieces as you need to figure out your sizing and find the styles that work best for you.
We currently serve all 32 London boroughs and will be announcing further locations in the near future.
If you're outside of Greater London, why not check out our Try for 5 service, which operates across the UK.
We understand that plans can change and things come up unexpectedly. You can reschedule your appointment up to midday on the last business day before your scheduled time. To make changes, please contact Harper's customer service team by emailing service@harperconcierge.com or calling 0333 939 8123. We're here to help ensure your experience is as smooth and convenient as possible.
Payment & Refunds
No, there is no obligation to purchase. Our role is to make it easy for you to find the pieces you love, and return the ones you don't. We want you to feel confident and comfortable in your choices, without any pressure to buy. Plus, our Style Concierge are rewarded based on delivering excellent service, so you can trust that they have your best interests at heart.
While we hope you find pieces you love during your appointment, you are still entitled to the brand’s return policy afterwards. If needed, please refer to the brand’s website for details on how to make a return in line with their standard policy.
Payment is taken only for the pieces you decide to keep at the end of your appointment. We use a mobile iZettle card reader to process payments and can accept most cards and contactless payments. Learn more about accepted payment methods here.
The majority of the cost of the service is covered by the retailer to help you find the pieces you love. Some retailers may charge a small service fee to help cover the cost of the service, but most customers find that the time saved finding the pieces they love without dealing with returns is well worth it. If a fee applies, it will be clearly shown at checkout, so there are no surprises.